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Returns & Refunds

Australian Orders

Full Price Items

We offer a free exchange, store credit or refund on full-priced items purchased online subject to the following conditions:

- Items are returned within 14 days of receiving the order;

- Items are in their original condition, i.e. clean, not damaged, unworn, unwashed, and with all tags attached.

Temporary Promotion On Full Price Items

Items included in a temporary promotion are marked as SALE and are eligible for a free exchange or store credit. Sale items are not eligible for a refund unless they are deemed faulty by our team. 

Clearance / Final Sale Items

All final sale items are marked as FINAL SALE. These items are priced to clear. We are unable to accept any returns (including refunds, store credit, or exchanges) on final sale garments unless they are deemed faulty by our team. We kindly ask you to consider this before committing to a purchase.

Faulty Items

We take pride in our commitment to delivering quality pieces. We apologise if you have received a faulty item. To resolve the issue, please contact us within 14 days from the date of delivery. You can choose to receive a refund, a credit note, or a free exchange, and we will arrange for the return of the faulty item free of charge.

Request A Return or Free Exchange

Please contact our team at customercare@ocenlabel.com with the following information:

  • Order number (found in your order confirmation email);

  • Reason for your return/exchange;

  • Image clearly showing the fault (if you believe you have received a faulty item).

If your return for store credit or exchanging an item for a different size/colour, is approved, we will provide you with a free return shipping label and instructions for sending back your package.

If you are eligible and prefer a refund, a $10 deduction will be applied, and we will also email you a a free return shipping label. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take 3-10 business days for the refund to appear on your bank statement, depending on your credit card provider. 

Please note that items returned without prior authorisation cannot be accepted.

Exchanges are subject to availability once your return reaches the head office.

Credit notes are valid for one year.

If you have any questions about the return process, feel free to contact us at  customercare@ocenlabel.com or submit a request here.

International Orders

We accept international returns on full-price items only. Customers are responsible for the return shipping costs. Please use a reliable, trackable shipping service, as we cannot be held responsible for items lost or damaged in transit.

For assistance, please contact us at customercare@ocenlabel.com or submit a request here.

TRY BEFORE YOU BUY
Try up to 4 items
Home try-on
 
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Payment Hold
We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
3
Try at Home
You have 3 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest. A $10 restocking fee is payable if all items are returned.
By continuing with your order, you agree to our  Terms and Conditions
TRY WITH MIRRA
TRY BEFORE YOU BUY
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Payment Hold
We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
3
Try at Home
You have 3 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest. A $10 restocking fee is payable if all items are returned.
By continuing with your order, you agree to our  Terms and Conditions
TRY WITH MIRRA
You're ready to select your exchange items
Welcome back to the store page. Here's what to do next:
Step 1:
Browse items you'd like to order
Step 2:
Use the 'Add to Cart' button to add your new exchange items to the cart.
Step 3:
Checkout as usual with the same email or phone number to complete your exchange order.
left to place order
Please note: Processing your exchange may take up to one minute after placing your order.