Returns & Refunds

Conditions

We offer a refund, credit note or exchange on full-priced items purchased online subject to the following conditions:

- Items are returned within 14 days of receiving the order;

- Items are in their original condition, i.e. clean, not damaged, unworn, unwashed, and with all tags attached.

Temporary Promotion

Items included in a temporary promotion (eg. VOSN, AfterPay Day or Black Friday) are eligible to be exchanged, or returned for a store credit.

Final Sale Items

Items marked as FINAL SALE are priced to clear. We are unable to accept returns, refunds, credit notes or exchanges on final sale garments, unless deemed faulty by our team. We kindly ask you to consider this before committing to a purchase.

Faulty Items

We take pride in our commitment to delivering quality products. We apologise if you have received a faulty item. To resolve the issue, please contact us within 14 days from the date of delivery. You can choose to receive a refund, a credit note, or an exchange, and we will arrange for the return of the faulty item free of charge.

Request A Return or Free Exchange

Please contact our team at customercare@ocenlabel.com with the following information:

• Order number (found in your order confirmation email);

• Reason for your return/exchange;

• Image clearly showing the fault (if you believe you have received a faulty item).

If your return is approved, we will provide you with a return shipping label and instructions for sending back your package.

For store credit or exchanging an item for a different size/colour, we will email you a free returns label.

If you prefer a refund, a $10 deduction will be applied, and we will also email you a free returns label. Please note that items sent back to us without prior return authorisation will not be accepted.

Exchanges are subject to availability once your return reaches the head office. Credit notes are valid for one year.

Refunds are issued to the original payment method, i.e. the credit card used.

Please note that it may take 3-10 business days for the refund to appear on your bank statement, depending on your credit card provider. If you have any questions about the return process, feel free to contact us at customercare@ocenlabel.com or submit a request here.