Yes, you can use a discount code, but it must be applied at the time of the initial order. Enter your discount code at checkout before completing your order details. The discount will be reflected in the final amount you pay for any items you decide to keep.

When you use the Free Home Try-On service, you will be asked to provide payment details at checkout. We will then authorise your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage. The authorisation simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.

You will only be charged for the items you choose to keep after finalising your order through the Customer Portal.

The Restocking fee is a $10 charge that applies only if you decide to return all items from your order. This fee covers the cost of the service, including shipping, handling, and processing of returns. It is only charged if NO items from the order are kept. If you decide to keep at least one item, you won't be charged. This fee ensures that we can continue to offer our customers the flexibility to try products at home before committing to a purchase.

This service is currently only available in Australia.

If you need to return anything, we will send you a prepaid return label. We will provide this by email when we receive your return request. Returns must be posted within 3 days of completing the order.

We understand that unexpected situations can arise, and we’re here to accommodate. If you need extra time for your return, please reach out to our customer support team at customercare@ocenlabel.com, who will gladly assist with your return or refund.